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1 Opening For 4500 - Quality Analyst - 22447BR Position at Farmington Hills MI Location

Posted on 2013-03-21 09:10:33

Salary Range: Not mentioned

Description:

Short Description:

·       Quality Analyst

·       Long-Term Position

·       Req requires testing of candidate on Excel and Access (2010 versions) prior to submittal and providing the scores upon submission

 Job Description:

·       Support coordination of quality improvement by the Customer Satisfaction Teams (CST).

·       Analysis of quality information to support CSTs in order to analyze root cause and develop countermeasures.

·       Support management of quality countermeasure development.

  Primary Tasks:

·       Coordination of assignments and follow-up with CST Pilots and Co-Pilots

·       Support inquiries from Customer Satisfaction Teams. Quality data analysis from internal and external sources (Alert, Quality Connection, etc)

·       Maintenance and support of database/ spreadsheets to manage C/M activity in cooperation with Task Force activities.

·       Data and record management. Audit for errors and follow up to resolve discrepancies.

·       Analyze warranty claims / track

 Required Skills:

·       Strong skills in Microsoft systems (Excel, Word, PowerPoint, Access). MTAB experience desired but not necessary.

·       Proven ability to make reports, queries, scorecards, charts/graphs, pivot tables, and databases.

·       A professional demeanor and the ability to interface will all levels of management

·       Good interpersonal skills required for cross functional communication and negotiation.

·       Self motivated with the ability to prioritize and establish a personal work schedule

·       Can ensure the accuracy of completed tasks

·       Good follow up on tasks as well as a sense of commitment to department goals.

·       5 years minimum experience in similar or related position.

·       Statistics / math background / data analysis important

·       Auto background helpful

 

Required Skills:

·       Strong skills in Microsoft systems (Excel, Word, PowerPoint, Access). MTAB experience desired but not necessary.

·       Proven ability to make reports, queries, scorecards, charts/graphs, pivot tables, and databases.

·       A professional demeanor and the ability to interface will all levels of management

·       Good interpersonal skills required for cross functional communication and negotiation.

·       Self motivated with the ability to prioritize and establish a personal work schedule

·       Can ensure the accuracy of completed tasks

·       Good follow up on tasks as well as a sense of commitment to department goals.

·       5 years minimum experience in similar or related position.

 Preferred background:

·       Warranty data analysis is a plus.

·       Understanding of car industry terms is a plus.

·       Familiarity with Client’s systems is a plus.

·       Associate degree (or equivalent certification) with relevant experience/training.

 Behavior Characteristics:

·       Cross-functional; cross-cultural; transparent; motivated; self-starter who takes initiative